Sunday, May 22, 2016

What Acupuncturists Need to Know about the Cloud?


The Cloud. The word conjures up images of white, fluffy blobs in the sky. Cloud computing, what we'll be talking about today is entirely different. To many, it also makes them think of something amorphous and far away.

What is the Cloud?


At the very basic level, Cloud is just using the Internet to store and access your data and programs. Simply, it's just the Internet.

Life before the Cloud


It's hard for me to imagine life before the Internet. It feels like one of those things I've always had and grown up with.

But, I do remember dial up modems and the gawd awful sound that they made when connecting. For those who have never heard it, here's what it sounded like.


And if you recall, during the days before the Internet, there were computer stores like CompUSA that had rows and rows of boxed computer software. The software come in floppy disks like this.


As you can imagine, there were many limitations to this.

The programs were static, so NO upgrades until you bought the next version. There were no integrations with other programs to increase the value of the functionality, like the ability to access all the knowledge on Wikipedia. And, if you damaged the disk, the program didn't run anymore.

Advantages of the Cloud


Cloud Software offers many advantages over downloaded/installed software. What Acupuncturists may not know is that it takes a completely different way of architecting and building software. Simply putting downloaded/installed software on a system in the Cloud doesn't deliver all the advantages.

Some advantages of Cloud Computing or Software as a Service (SaaS) are:

  • Apps and data are accessible from any Internet connected device.
  • Enhanced functionality with third party services.
  • Data is NOT lost if your computer breaks.
  • New features and upgrades are automatic.
  • Pay as you go. No need to pay for expensive software and hardware.


Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, May 15, 2016

Introducing: Patient Intake for iPad & Android Tablets


The Patient Intake app for iPad and Android Tablets is now live on both Apple AppStore and Google Play Store!

Acupuncturists on Jasmine can now accept patient information, health history, and e-signature signed office forms from their patients from an iPad and Android Tablet.

To get started, sign up for Jasmine. Then, download the app by clicking on one of the icons below!


Thanks to all the beta testers for their feedback in making the Patient Intake App possible!

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Tuesday, May 3, 2016

Spotlight: Lanie Quan


Lanie Quan is a licensed acupuncturist and owner of Equilibrate in Tracy, California. Lanie has both a Doctorate of Oriental Medicine and Master's degree of Traditional Chinese Medicine and Chinese Herbology from Five Branches University. As the owner of Equilibrate, Lanie specializes in holistic facial rejuvenation.

Lanie first started using Jasmine in January 2016 after reading reviews on Acupuncture Business Academy on Facebook.

Here Lanie talks about how and why she chose Jasmine as her practice management solution:

“I am so pleased to find your software through Acupuncture Business Academy on Facebook. Acupuncturists always discuss the best software for them and several people recommended Jasmine. I decided to give Jasmine a try instead of Office Ally, ClinicSense, or dozens of other ones. Yours stands out among the rest because you create this specifically for acupuncturists. This is why I pick yours. I am so glad. Thanks so much for this wonderful creation that helps my work so much easier.”

As a single practitioner, Lanie knows all too well the pain of taking payment from her patients at the end of treatments. She recently started using the Jasmine Payments with Stripe feature to accept credit card payments.

“I just want to say thank you for introducing me to Jasmine Payments with Stripe. I used it to process my patients' credit cards and it's very convenient. No need for the swipe thing! And the money was in my bank account within 2 business days! 
Thank you Minto for making my acupuncture practice so much simpler!”

Thank you Lanie for the kind words and for being a Jasmine user! We truly appreciate it!



Interested in giving Jasmine a try? Go to JasminePM.com

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Monday, May 2, 2016

Private Beta Signup for Patient Intake Android app!


A month ago, we announced the the private beta signup for the Patient Intake iPad app.

Immediately, many people asked about an Android version.

We heard your call!

We've been working hard to make the Patient Intake Android app a reality. And, we're happy and excited to announce that we are now in private beta.

If you are interested in being one of the first to try out the Patient Intake app for Android, you can sign up for the private beta by clicking on the link below to the signup form.



Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, April 17, 2016

So you got a bad Yelp review, NOW what?


Well it was bound to happen sooner or later. You've come across a patient that you just can't please.

And, guess what? They've gone and told the WHOLE world about it on your Yelp page.

The other acupuncturists warned you about them. But you NEVER thought it would happen to you!

You can feel the warmth of anger growing inside of you. Thoughts bombarding your brain. What else could I have done?

You wish your patient was in front of you at that moment, so you could tell them off. But they're not, so you think the next best thing is to yell at them through the computer by writing a nasty reply.

YES, that will show them.

STOP!


Slowly back away from your computer and splash some cold water on yourself. The worst thing you can do in this situation is to let your emotions get the best of you.

After you've had a chance to think it over, here are some tips to help you with the reply.

Be Timely


First, you'll want to respond in a timely fashion. The worst thing is to have a bad review sitting around where potential customers can read and form a poor impression of you and your business.

The quicker you can address the situation, the better.

Be Professional


Always be professional with your reply. Name calling is NEVER a good option. Getting into a screaming match online will only make you look childish. 

Remember, you're putting the reply out for all the internet to see. 

Be Honest


If after a fresh and honest look at the situation, you realize the customer was right, then apologize. Many people equate apologies as a sign of weakness, when in reality, they're a sign of strength. Don't over apologize. Use them when the situation warrants it.

If you feel the customer's complaints are baseless, craft a well thought out reply explaining the situation and circumstances. The best responses I've read have always been when the business explained their side of the story in a clear and succinct way.

Here's a good example of how to handle a bad Yelp review:


A bad review is not the end of the world. It's a great opportunity to engage with your patient and gain insight into your business's patient experience.

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, April 10, 2016

Can I email my acupuncture patients?


Have you ever had a situation where your patient asked you for a copy of their SOAP Note or Superbill? And, attaching it to an email and hitting send would be so easy.

Before sending that email, you might want to think twice!

Technology can sometimes be a double edged sword. On the one hand, it's enabled us to do things easier and quicker than before. But at the same time, it can also make things riskier and enable bad things to happen.

Let's talk about email security today.

Why is email insecure?


Email is inherently insecure because your email has to pass through many servers before getting to its destination. So, while, you might have written your email with GMail, which has SSL encryption. You're not guaranteed that the servers in between GMail and Yahoo Mail will have SSL encryption, which enables someone to easily see the data going through the network.

Here's a cool image I created, illustrating an acupuncturist emailing her acupuncture patient. The green arrows indicate that the data is encrypted and the red arrows show unencrypted information.


Also, since, the email passes through several servers, you don't know how these servers are storing the email. The best case scenario is the email is immediately relayed from one server to the next. 

However, often times, for performance reasons, a server will cache the data on the server by making a copy. The cache could live on the server indefinitely, allowing someone to see the email, if they had access to it.

Avoid Emailing PHI


The main thing to be careful of when sending emails to patients is the transfer of protected health information or PHI.


PHI is anything linking a patient to her health situation or treatment.

To be safe, avoid sending emails containing a patient's health history, ICD-10 codes, and CPT codes.


In conclusion, here's a motto about corresponding with patients through email, "When in doubt, don't send it out!"

One day email will become secure enough for us to send patient sensitive information. Until that day comes, it's best to avoid emailing PHI and be on the safe side!

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, April 3, 2016

3 Things Acupuncturists Can Learn From Elon Musk



I'll admit it. I'm a bit of a Elon Musk fanboy.

This week, we witnessed the unveil of the Tesla Model 3. The latest all electric car by Musk's company for the mass market. And the support was overwhelmingly positive.

Hundreds of people stood in line for hours to pay $1,000 for an opportunity to buy a car they've NEVER seen! On top of that, the delivery date won't be for another year and more. This blows my mind.


The man is doing very hard things. From building an electric car company at Tesla to sending rockets into space at SpaceX, he's literally advancing the human civilization.

So what can acupuncturists learn from Elon Musk?

1. Focus on a passionate niche


The niche for Tesla is a small, very passionate set of electric car drivers.

By focusing on a niche, Tesla was able to easily get word of mouth and spend little to none on traditional marketing and advertising.


As an acupuncturist, what is your niche?

2. Differentiate your product


While every car manufacturer has their own version of an electric car, Tesla has differentiated itself in both mission and product.

Tesla’s mission is to 

accelerate the world’s transition to sustainable energy.


How many car companies' missions can you recall? I'm hard pressed to come up with one!

On top of an amazing mission, Tesla is delivering a spectacular car. Differentiating itself by building sleek and beautiful cars, all electric, and with cool technology like auto pilot.

In a market, where you, as an acupuncturist, are competing against not only tens of other acupuncturists in your area, but also, other healthcare modalities, how are you differentiating your product and services?

3. Focus on the customer experience


Relentlessly focusing on the customer experience is a hallmark of great companies. Think Apple.

With Tesla, you don't buy a car from a dealer. Why? Because, they want and need to control the customer experience.

Once, you inject a middleman like the dealer, you lose control of the customer experience. And we all know what it's like to deal with car dealers. It's one of the most dreaded human experiences, next to seeing the dentist.

How can you improve your patient's experience with you and your practice? From the second they walk in the door to the minute they leave the office, what are you doing to make them want to tell their friends and family about you?

So, to conclude, as an acupuncturist and business owner, the lessons we can learn from great companies like Tesla can be applied to our own businesses.

And just because, others are doing things a certain way, doesn't mean that you have to. Think outside the box. Innovate. Transform yourself. Transform the acupuncture profession.

Don't be afraid to do great things for yourself and your customers!

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!