Sunday, September 18, 2016

Introducing: Text Reminders for Acupuncture Patient Appointments


It's been amazing to witness the quick rise of the cell phone and it's subsequent morph into the smartphone. The ubiquity of the mobile phone in our daily lives is astounding.

One of the core features that everyone uses on their mobile phones is still text messaging. Text messaging allows for easy asynchronous communication which is conducive in the hectic, fast paced world, we live it.

As an acupuncturist and a business owner, one of your main tasks is communication, and to effectively communicate in a way that your patients hear your message. And as a whole generation is growing up preferring to communicate through text messaging on their mobile phones, it's important to keep up with the times.

That's why today, I'm excited to announce that Jasmine now provides SMS/text reminders!


Text reminders solves many problems for your acupuncture practice and patients.

Automatic Confirmation and Reminder of Appointments


When a patient is scheduled for an appointment, Jasmine will automatically send a text confirmation notifying your patient that their appointment has been booked. A day before the appointment, your patient will also get a text reminder of the appointment.

All, helping you streamline your practice, so that you're spending more time treating patients and off the phone and email!

Avoid No Shows


Nothing is worse than waiting for a patient to show up for their appointment and watching the minutes tick by past the appointment time wondering if they'll walk through the door. A no show cost you both time and money! (And, your sanity!)

With text reminders, you can reduce no shows by having the appointment front and center at the top of your customers mind!

I hope to see you streamline your practice with text reminders. Happy texting!

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, September 11, 2016

What's an Acupuncture CRM?



You might be asking yourself, what's a CRM?

CRM is short for Customer Relationship Management. A CRM helps you and your business manage your relationships with your current and potential customers.

Before, computers, businesses used a rolodex and address book to keep track of their customers. And, they sent letters, phone calls and face to face meetings to nurture and grow those relationships. Businesses relied mostly on memory and written notes to keep track of those interactions.

When computers first came along, we moved to electronic address books and emails. Still, no organization of customer interactions and relationships.

Then, came CRM!

Why do you need a CRM for your practice?


Your practice and business starts with great customer relationships. As your practice grows, these business connections increase in number and complexity, making managing those relationships more difficult. This is why a CRM is important.

As marketer Jennifer Burnham says on the Salesforce Blog,

“While a CRM system may not elicit as much enthusiasm these days as social networking platforms like Facebook or Twitter, any CRM system is similarly built around people and relationships. And that’s exactly why it can be so valuable for a fast-growing business.”

It is important to keep in mind that a CRM is all about relationships.

Common CRM Concepts


Contact


At the heart of your business and CRM are the Contacts. Contacts, just as in your address book, are the records for the people important to your business. They contain the names and personal info of your patients and clients.

Lead


A lead is someone who has shown interest in your business and services and is a potential customer. 

Campaign


Campaigns refers to marketing campaigns. They help you keep track of the different marketing efforts for your business.

Activity


Activities capture all the interactions with a particular contact. Remembering all the interactions with your contacts for future reference.

How Jasmine helps?


Since, Jasmine is built on top of Salesforce, at the heart of Jasmine is the Salesforce CRM.

From day one, with Jasmine, you are managing your practice and business with the industry leading CRM. A solid CRM foundation is going to help your business grow!

Jasmine adds on top of this with a Patient Relationship Management (PRM). As a CRM helps you manage your contact information, a PRM helps you manage your patients health information, treatment notes, intake forms, billing, and activities.


Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, August 28, 2016

How Acupuncturists Can Use Meetup.com For Fun and Profit!



As an acupuncturist and business person, not only do you treat and care for your patients, you also need to bring new patients in the door.

One of the mantras of business is to "go where your customers are."

Instead of sitting around and waiting for patients to call, being proactive with your marketing can be the difference between a successful and unsuccessful practice.

An underutilized tool for finding new patients is Meetup.com. That's right, the online tool for like minded people to meet each other and connect.

Here's how to can use Meetup.com for your practice!

Go to the Meetup.com website.



The first step is to make your way to the Meetup.com website! Just click on the link below!


Select your location



Next, click on the location link and enter your city or zip code.

Search for a meetup



In the search box, enter a search term for a meetup you're interested in and with people who might be interested in your practice.

I would start with some of your own interests. Here are some ideas to get you started:

  • health
  • fitness
  • mindfulness
  • meditation
  • herbalism
  • medicine

Signup for a meetup



Once you've chosen a meetup group, join the group and signup to go to your first meetup! Exciting!

Go to a meetup


Going to your first meetup is fun and exciting. You'll get to meet new people and learn new things.

Make connecting with people your primary focus of your first few meetings. Feel the meetup out before making any business introductions, but don't be opposed to it if the opportunity arises!

Make time and effort to introduce yourself to the organizer(s) and thank them for putting together the meetup!

Present at a meetup


After a few meetups and you've gotten comfortable with the group of people, offer to present at a meetup. Meetup organizers are often short of presenters!


Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, August 21, 2016

What Acupuncturists Need to Know About the CMS-1500


The CMS-1500 is the standard paper claim form used by all non-institutional medical providers (private practices, etc.) to bill Medicare, and is also, accepted by health insurance payers.

The forms are designed by both the Centers for Medicare and Medicaid Services (CMS) and the National Uniform Claim Committee (NUCC). The NUCC is part of the American Medical Association (AMA).

The forms are printed in special red ink so that they can be easily scanned and the data read by a computer.


The CMS-1500 is separated into a series of boxes to collect all the necessary information needed to submit an accurate claim.

The fields include payer information, insurance information, patient demographic information, ICD-10 codes, and dates of service.

Payer Info



The first box in the CMS-1500 is for identifying the payer. (ie. Medicare, Medicaid, insurance, etc.)

Insured Info



A grouping of boxes make up information about the insured, like the insured policy number, plan name, policy group and contact information.

Patient Info



Next, you have patient contact information and his/her relationship to the insured.

Diagnosis Codes



In box 21, is where you'll put the ICD-10 codes.

Treatment Codes



Next, you enter the dates of service, CPT codes and charges. As well as, associating the diagnosis code from above to each service.

Provider Info



In box 33, you have the provider information, including the provider NPI and the taxonomy code. The taxonomy code for an acupuncturist is 171100000X.


And, that's a quick run down of the CMS-1500.

If you're interested in previewing the insurance billing features in Jasmine, signup for our private beta below!




Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, August 7, 2016

Do You Scrub Your Acupuncture Insurance Claims?


Filing an acupuncture insurance claim can be a daunting task for an acupuncturists. Not many would argue that the CMS 1500 form is more functional rather than beautiful. Some might even call them aesthetically challenged!

One of the biggest problems with filing an insurance claim is that if there's a small mistake in the form, you don't get paid!

Claims can be denied by simple data entry errors or mismatched demographic information between the acupuncturist and insurance. These errors can be costly, taking weeks before being detected and longer to correct.

To help prevent this, Jasmine will run a scrub eligibility before submitting claims.

Scrub Eligibility


Scrub eligibility provides real time errors while creating a claim.


Jasmine will compare your claim's patient information with the coverage information the insurance has on their system.

If there's an error with the coverage information comparison, the claim will not be processed, giving you the ability to correct the errors.

This will reduce the number of denied claims and save you time and most of all MONEY!

Insurance billing is currently by private invite only. If you're an acupuncturist interested in insurance billing and would like to be the FIRST to use the new insurance billing features, sign up below!



Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, July 31, 2016

Spotlight: Sharon Sherman - Philly.com Best Acupuncturist (2016)


In this Spotlight, I want to congratulate Sharon Sherman of Empirical Point Acupuncture for winning this year's Philly.com Reader's Choice Award for the "Health & Fitness" category! Beating out physicians, surgeons, chiropractors, spas and gyms in the greater Philadelphia area. A great honor!

Sharon is the founder and licensed acupuncturist at Empirical Point Acupuncture in Philadelphia, since 2001. She is also a Board-appointed member of the Consulting Staff at Magee Rehabilitation Hospital, part of the Jefferson Health System.

Sharon earned her Master of Science in Oriental Medicine with honors from Tri-State College of Acupuncture and Oriental Medicine.

I'm extremely proud to say Sharon is a long time Jasmine user and many of the features and inspiration for Jasmine is directly attributable to her!






Please join me in congratulating Sharon on this VERY prestigious award!


Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Monday, July 25, 2016

What's an NPI?


What's an NPI?


The National Provider Identifier (NPI) is a unique 10-digit identification, intelligence-free number issued to health care providers in the US by the Centers for Medicare and Medicaid Services (CMS). This means that the numbers do not contain any data about the health care provider, like medical specialty.

The NPI is used for all administrative and financial transactions between covered health care providers, health plans and health care clearinghouses. So, as an acupuncturist, if you want to accept insurance and file a claim, you will need an NPI.

The NPI was mandated as part of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

How to get an NPI?


Getting an NPI requires applying through the Centers for Medicare & Medicaid Services (CMS) website linked below.
 

Here's also a video to help you navigate the website:



Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!