Acupuncture Practice Management Software by Jasmine Software

Sunday, January 15, 2017

How Acupuncturists can have Superpowers


Are you finding that there's just not enough time in the day to accomplish all that needs to be done in your acupuncture business?

Are you neglecting parts of your business because of the lack of time or expertise?

I'm going to talk about how to give yourself Superpowers to accomplish all your tasks.

I love what I do. Nothing is more rewarding to me than being able to "help people who are really helping people."

And as Jasmine grows, which I'm eternally grateful to my supporters for, the list of things to be done also grows. At times, I'll feel overwhelmed with the ever growing task list.

Especially, when I drop the ball on tasks that I know need to be done, but are neglected for either not having enough hours in the day or being low on the totem pole of tasks.

Have you felt like this? Don't you wish you had Superpowers?! I do.

Acupuncturists are a resourceful bunch with many different skill sets. I've seen acupuncturists take on tasks like designing their own logo, building their own website, etc...

Being a jack of all trades is one of the reasons why you took on the insane challenge of starting your own business. Mad props!

In the beginning, you need to be a DIY expert, especially for first time business owners. I did this. Starting out, you don't know what you don't know, so you need to learn every aspect of your business.

Once you learn what needs to be done in your business, your job as a business owner it to make yourself obsolete as quickly as possible. What I mean by that is that you need to start delegating low value tasks to free up your time to work on high value tasks, those that will grow the business.

If you don't do this, your business growth will stall.

Here's what I doing to start delegating my work and it might be useful for you too.

Value Your Time


First, put a dollar value on what an hour of your time is worth. The easiest way to do this is to use how much you charge for an hour with a patient.

This is the most important step, because it will help you distinguish between low value tasks and high value tasks.

You'll also realize that when you're doing low value tasks, you're devaluing your time.

Make a List. Check it Twice.


The next step is to spend the next week writing down a list of the different tasks you do. ie. scheduling appointments, treating patients, washing towels, etc...

After the week, then write down any additional tasks you know you should be doing but aren't. This could be stuff like, writing blog posts, social media, advertising, etc...

Once you're done, look through it and assign "high value" and "low value" next to each one. The low value tasks will become your list of possible things to delegate and outsource.

Another way to look at "high value" vs "low value" tasks is to distinguish between tasks that grow the business and those that don't. Or, the ones, you enjoy doing vs those you don't.

Outsource


Now we're ready to outsource! Pick a simple task that you feel comfortable having someone else do.

Mentally, letting go of tasks can be difficult, especially since you've been doing it for so long and the thought of paying someone to do it is uncomfortable.

This is where the first exercise of valuing your time is important. If your time is valuable, you'll be limiting your growth by spending time on low value tasks.

Now that you have your simple "low value" task, it's time to find someone to do it for you.

I've been using a freelancer website called Upwork.com, another well known one is freelancer.com. A Google search will give you a list of the different services.

Treat this as an experiment! Start slow with a freelancer on one simple task and expand as you become more comfortable.

If you're interested in how I've used Upwork.com, let me know and I'll write another blog post about it.


Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!


Sunday, January 8, 2017

3 things to consider when starting a mobile acupuncture business


When starting a mobile acupuncture business, there are many things to consider. (Heck, starting any business, there's many things to consider!) With a mobile acupuncture business, there's the added logistical considerations aka transportation.

First, you have to pack all your supplies with you, table, needles, biohazard boxes, etc. Oh my!

On top of that, you have to worry about traffic and arriving at the patient's location with time to setup for the treatment!

As Tom Cruise would say, "It's Risky Business!"

Here are some tips for your mobile acupuncture business!

Bake in time for driving to the patient


Since a mobile acupuncture business inverts the patient / practitioner transport model, as a mobile acupuncturist, you need to take into account the travel time to the patient.

In addition, while at the patient's house, you need to think about the amount of time it'll take for you to setup and pack up your gear.

Especially, if you have back to back appointments, you'll want to give yourself enough time to get to the next patient.

In Jasmine, for each of your services, you can set a setup time and teardown time. When patients schedule an appointment, the setup and teardown times are taken into account and scheduled on your calendar.


Ask for payment upfront


As a mobile acupuncturist , you're taking more initial risk and costs, so to minimize that risk and make sure you're compensated, you might think about asking for payment upfront.

In Jasmine, you can accept credit card payments at the time of booking. That way you can feel secure in knowing that you'll be PAID!


Accessible patient information


Another consideration of being mobile is that your car is now your office and all of your patient information and documents needs to go with you.

So instead of lugging around a filing cabinet every where you go, the ability to pull up your patient information from the cloud in any location, becomes immensely invaluable.

Think about getting a tablet (iPad/Android) with internet connection.


To all the mobile acupuncturists out there, we at Jasmine, salute you! Drive fast, but not too fast!

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!


Sunday, October 30, 2016

Evaluation and Management (E/M) CPT Codes


Evaluation and Management codes are insurance billing codes for evaluating a patient's condition. They cover both new patient and returning patient visits.

As an acupuncturist, knowledge of these codes enable you to properly bill your patients, and provide a higher level of patient care.

The information presented is meant to be an introduction and is by no means comprehensive.

New Patient vs Returning Patient


The E/M codes are split into new patient and returning patient codes. The new patient codes are 99201 to 99205. And, the returning patient codes are from 99211 to 99215.

A new patient is someone who, within the last 3 years, has not received any professional services from the physician or another physician of the same specialty within the same practice. (In other words, once every 3 years.)

A returning patient is someone who, within the last 3 years, has received professional services from the physician or another physician of the same specialty within the same practice. (Typically, every 4 weeks.)

Patient History, Examination, & Medical decision-making


Three criteria determine the appropriate billing for an E/M visit. They are Patient History, Examination, and Medical decision-making. And, each of these, is broken down into subcategories.



For acupuncture, 99203 is the most common new patient E/M billing code and 99213 is the most common for returning patient.

Modifier -25


An acupuncture service already contains a pre & post evaluation as part of the visit and codes. So, if an E/M service is done, in addition, to the acupuncture service, then the modifier -25 is added to the billing code.

Example: 99203-25

Document, Document, Document


In general, good documentation is good patient care. In additional, proper documentation is key in supporting your billing decisions.

Learn More


If you would like to learn more, I found the AAC Network's Essential Billing and Coding Seminar to be educational.


In additional, the following 2 articles were helpful.




Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, October 9, 2016

Spotlight: Jeanie Mossa Kraft - Easy Breezy System for my Acupuncture Practice!


Jeanie Mossa Kraft is an acupuncturist and Chinese herbalist in Alexandria, VA. Below, she talks about her experience with Jasmine.

“I am not the most tech-savvy acupuncturist, so after doing a few trial runs on a few acupuncture software systems, I was so relieved to discover Jasmine. I love that the SOAP note is created with the acupuncturist in mind, and most of all it is easy to maneuver, which enables me to keep track of tongue and pulse, points and herbs for each patient. The contact form helps keep me organized and I love that it syncs with MailChimp with an easy click. This online system saves me from dragging files home each night to do research for patients. 
Most of all, Minto Tsai, the developer of Jasmine spent an enormous amount of time walking me through the system by phone and helping me add a few custom sections to the contact form. It is comforting to know if I have a problem or question I can contact him and receive a response in a very timely manner.”

Jeanie Mossa Kraft is the owner of Acupuncture Rocks! and specializes in women's health, pain and stress management, autoimmune disorders and chronic fatigue. She is a former faculty member of the Canadian College of Oriental Medicine in Toronto, Canada and has published three books on traditional Chinese herbal medicine and theory. Jeanie graduated with her masters degree in Traditional Oriental Medicine (cum laude) from Pacific College of Oriental Medicine.

Sunday, October 2, 2016

Spotlight: Bob Wong - The Art of Acupuncture


The beauty of acupuncture is steeped in its healing powers and long history and traditions.

Many times, it takes a certain person with a unique vision to show us another way of looking at things and to uncover the beauty in the everyday.

Meet Bob Wong. He's an acupuncturist out of Brisbane, Australia, who's been turning everyday acupuncture into works of art. He's been collecting his pictures and videos at his Art of Acupuncture website.


Bob comes from a long family lineage of Chinese medicine doctors from his father to his grandfather and great grandfather.

However, Bob didn't always want to be a Chinese medicine doctor. His journey started with a dream of being a Shaolin Kung-Fu Master, which took him to China to study.

On one fateful day, his Kung-Fu Master threw out her back and Bob, having little acupuncture experience at the time, treated his Master with what he had picked up from his father.

The next day, his Kung-Fu Master, feeling much better, quipped, "If only your Kung-Fu was as good as your Chinese Medicine."

Temporarily deflated, Bob's interest in Chinese Medicine was sparked and realized his true calling!


With his love of artistic photography and video, Bob is introducing his passion for Chinese Medicine with his cameras. And the results are stunning!

Not only are they aesthetically beautiful, when you look deeper, you realize, what's just as beautiful is that the models and bodies in the pictures are in the midst of the healing process at the same time!


And, finally, one of my favorite ones is this cupping photo using random household drinking cups!


If you're interested and want to support the work Bob is doing, visit his website at artofacupuncturephotos.com and signup for his mailing list!

Also, reach out and send him an email at info@artofacupuncture.com.au!


What do you think? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, September 18, 2016

Introducing: Text Reminders for Acupuncture Patient Appointments


It's been amazing to witness the quick rise of the cell phone and it's subsequent morph into the smartphone. The ubiquity of the mobile phone in our daily lives is astounding.

One of the core features that everyone uses on their mobile phones is still text messaging. Text messaging allows for easy asynchronous communication which is conducive in the hectic, fast paced world, we live it.

As an acupuncturist and a business owner, one of your main tasks is communication, and to effectively communicate in a way that your patients hear your message. And as a whole generation is growing up preferring to communicate through text messaging on their mobile phones, it's important to keep up with the times.

That's why today, I'm excited to announce that Jasmine now provides SMS/text reminders!


Text reminders solves many problems for your acupuncture practice and patients.

Automatic Confirmation and Reminder of Appointments


When a patient is scheduled for an appointment, Jasmine will automatically send a text confirmation notifying your patient that their appointment has been booked. A day before the appointment, your patient will also get a text reminder of the appointment.

All, helping you streamline your practice, so that you're spending more time treating patients and off the phone and email!

Avoid No Shows


Nothing is worse than waiting for a patient to show up for their appointment and watching the minutes tick by past the appointment time wondering if they'll walk through the door. A no show cost you both time and money! (And, your sanity!)

With text reminders, you can reduce no shows by having the appointment front and center at the top of your customers mind!

I hope to see you streamline your practice with text reminders. Happy texting!

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, September 11, 2016

What's an Acupuncture CRM?



You might be asking yourself, what's a CRM?

CRM is short for Customer Relationship Management. A CRM helps you and your business manage your relationships with your current and potential customers.

Before, computers, businesses used a rolodex and address book to keep track of their customers. And, they sent letters, phone calls and face to face meetings to nurture and grow those relationships. Businesses relied mostly on memory and written notes to keep track of those interactions.

When computers first came along, we moved to electronic address books and emails. Still, no organization of customer interactions and relationships.

Then, came CRM!

Why do you need a CRM for your practice?


Your practice and business starts with great customer relationships. As your practice grows, these business connections increase in number and complexity, making managing those relationships more difficult. This is why a CRM is important.

As marketer Jennifer Burnham says on the Salesforce Blog,

“While a CRM system may not elicit as much enthusiasm these days as social networking platforms like Facebook or Twitter, any CRM system is similarly built around people and relationships. And that’s exactly why it can be so valuable for a fast-growing business.”

It is important to keep in mind that a CRM is all about relationships.

Common CRM Concepts


Contact


At the heart of your business and CRM are the Contacts. Contacts, just as in your address book, are the records for the people important to your business. They contain the names and personal info of your patients and clients.

Lead


A lead is someone who has shown interest in your business and services and is a potential customer. 

Campaign


Campaigns refers to marketing campaigns. They help you keep track of the different marketing efforts for your business.

Activity


Activities capture all the interactions with a particular contact. Remembering all the interactions with your contacts for future reference.

How Jasmine helps?


Since, Jasmine is built on top of Salesforce, at the heart of Jasmine is the Salesforce CRM.

From day one, with Jasmine, you are managing your practice and business with the industry leading CRM. A solid CRM foundation is going to help your business grow!

Jasmine adds on top of this with a Patient Relationship Management (PRM). As a CRM helps you manage your contact information, a PRM helps you manage your patients health information, treatment notes, intake forms, billing, and activities.


Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai
Founder

P.S. If this helped you, please Like, Share, email... all the social network love you can give!