Acupuncture Practice Management Software by Jasmine Software

Sunday, October 9, 2016

Spotlight: Jeanie Mossa Kraft - Easy Breezy System for my Acupuncture Practice!

Jeanie Mossa Kraft is an acupuncturist and Chinese herbalist in Alexandria, VA. Below, she talks about her experience with Jasmine.

“I am not the most tech-savvy acupuncturist, so after doing a few trial runs on a few acupuncture software systems, I was so relieved to discover Jasmine. I love that the SOAP note is created with the acupuncturist in mind, and most of all it is easy to maneuver, which enables me to keep track of tongue and pulse, points and herbs for each patient. The contact form helps keep me organized and I love that it syncs with MailChimp with an easy click. This online system saves me from dragging files home each night to do research for patients. 
Most of all, Minto Tsai, the developer of Jasmine spent an enormous amount of time walking me through the system by phone and helping me add a few custom sections to the contact form. It is comforting to know if I have a problem or question I can contact him and receive a response in a very timely manner.”

Jeanie Mossa Kraft is the owner of Acupuncture Rocks! and specializes in women's health, pain and stress management, autoimmune disorders and chronic fatigue. She is a former faculty member of the Canadian College of Oriental Medicine in Toronto, Canada and has published three books on traditional Chinese herbal medicine and theory. Jeanie graduated with her masters degree in Traditional Oriental Medicine (cum laude) from Pacific College of Oriental Medicine.

Sunday, October 2, 2016

Spotlight: Bob Wong - The Art of Acupuncture

The beauty of acupuncture is steeped in its healing powers and long history and traditions.

Many times, it takes a certain person with a unique vision to show us another way of looking at things and to uncover the beauty in the everyday.

Meet Bob Wong. He's an acupuncturist out of Brisbane, Australia, who's been turning everyday acupuncture into works of art. He's been collecting his pictures and videos at his Art of Acupuncture website.

Bob comes from a long family lineage of Chinese medicine doctors from his father to his grandfather and great grandfather.

However, Bob didn't always want to be a Chinese medicine doctor. His journey started with a dream of being a Shaolin Kung-Fu Master, which took him to China to study.

On one fateful day, his Kung-Fu Master threw out her back and Bob, having little acupuncture experience at the time, treated his Master with what he had picked up from his father.

The next day, his Kung-Fu Master, feeling much better, quipped, "If only your Kung-Fu was as good as your Chinese Medicine."

Temporarily deflated, Bob's interest in Chinese Medicine was sparked and realized his true calling!

With his love of artistic photography and video, Bob is introducing his passion for Chinese Medicine with his cameras. And the results are stunning!

Not only are they aesthetically beautiful, when you look deeper, you realize, what's just as beautiful is that the models and bodies in the pictures are in the midst of the healing process at the same time!

And, finally, one of my favorite ones is this cupping photo using random household drinking cups!

If you're interested and want to support the work Bob is doing, visit his website at and signup for his mailing list!

Also, reach out and send him an email at!

What do you think? Let me know in the comments below. I'd love to hear from you.

Minto Tsai

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, September 18, 2016

Introducing: Text Reminders for Acupuncture Patient Appointments

It's been amazing to witness the quick rise of the cell phone and it's subsequent morph into the smartphone. The ubiquity of the mobile phone in our daily lives is astounding.

One of the core features that everyone uses on their mobile phones is still text messaging. Text messaging allows for easy asynchronous communication which is conducive in the hectic, fast paced world, we live it.

As an acupuncturist and a business owner, one of your main tasks is communication, and to effectively communicate in a way that your patients hear your message. And as a whole generation is growing up preferring to communicate through text messaging on their mobile phones, it's important to keep up with the times.

That's why today, I'm excited to announce that Jasmine now provides SMS/text reminders!

Text reminders solves many problems for your acupuncture practice and patients.

Automatic Confirmation and Reminder of Appointments

When a patient is scheduled for an appointment, Jasmine will automatically send a text confirmation notifying your patient that their appointment has been booked. A day before the appointment, your patient will also get a text reminder of the appointment.

All, helping you streamline your practice, so that you're spending more time treating patients and off the phone and email!

Avoid No Shows

Nothing is worse than waiting for a patient to show up for their appointment and watching the minutes tick by past the appointment time wondering if they'll walk through the door. A no show cost you both time and money! (And, your sanity!)

With text reminders, you can reduce no shows by having the appointment front and center at the top of your customers mind!

I hope to see you streamline your practice with text reminders. Happy texting!

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, September 11, 2016

What's an Acupuncture CRM?

You might be asking yourself, what's a CRM?

CRM is short for Customer Relationship Management. A CRM helps you and your business manage your relationships with your current and potential customers.

Before, computers, businesses used a rolodex and address book to keep track of their customers. And, they sent letters, phone calls and face to face meetings to nurture and grow those relationships. Businesses relied mostly on memory and written notes to keep track of those interactions.

When computers first came along, we moved to electronic address books and emails. Still, no organization of customer interactions and relationships.

Then, came CRM!

Why do you need a CRM for your practice?

Your practice and business starts with great customer relationships. As your practice grows, these business connections increase in number and complexity, making managing those relationships more difficult. This is why a CRM is important.

As marketer Jennifer Burnham says on the Salesforce Blog,

“While a CRM system may not elicit as much enthusiasm these days as social networking platforms like Facebook or Twitter, any CRM system is similarly built around people and relationships. And that’s exactly why it can be so valuable for a fast-growing business.”

It is important to keep in mind that a CRM is all about relationships.

Common CRM Concepts


At the heart of your business and CRM are the Contacts. Contacts, just as in your address book, are the records for the people important to your business. They contain the names and personal info of your patients and clients.


A lead is someone who has shown interest in your business and services and is a potential customer. 


Campaigns refers to marketing campaigns. They help you keep track of the different marketing efforts for your business.


Activities capture all the interactions with a particular contact. Remembering all the interactions with your contacts for future reference.

How Jasmine helps?

Since, Jasmine is built on top of Salesforce, at the heart of Jasmine is the Salesforce CRM.

From day one, with Jasmine, you are managing your practice and business with the industry leading CRM. A solid CRM foundation is going to help your business grow!

Jasmine adds on top of this with a Patient Relationship Management (PRM). As a CRM helps you manage your contact information, a PRM helps you manage your patients health information, treatment notes, intake forms, billing, and activities.

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, August 28, 2016

How Acupuncturists Can Use For Fun and Profit!

As an acupuncturist and business person, not only do you treat and care for your patients, you also need to bring new patients in the door.

One of the mantras of business is to "go where your customers are."

Instead of sitting around and waiting for patients to call, being proactive with your marketing can be the difference between a successful and unsuccessful practice.

An underutilized tool for finding new patients is That's right, the online tool for like minded people to meet each other and connect.

Here's how to can use for your practice!

Go to the website.

The first step is to make your way to the website! Just click on the link below!

Select your location

Next, click on the location link and enter your city or zip code.

Search for a meetup

In the search box, enter a search term for a meetup you're interested in and with people who might be interested in your practice.

I would start with some of your own interests. Here are some ideas to get you started:

  • health
  • fitness
  • mindfulness
  • meditation
  • herbalism
  • medicine

Signup for a meetup

Once you've chosen a meetup group, join the group and signup to go to your first meetup! Exciting!

Go to a meetup

Going to your first meetup is fun and exciting. You'll get to meet new people and learn new things.

Make connecting with people your primary focus of your first few meetings. Feel the meetup out before making any business introductions, but don't be opposed to it if the opportunity arises!

Make time and effort to introduce yourself to the organizer(s) and thank them for putting together the meetup!

Present at a meetup

After a few meetups and you've gotten comfortable with the group of people, offer to present at a meetup. Meetup organizers are often short of presenters!

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, August 21, 2016

What Acupuncturists Need to Know About the CMS-1500

The CMS-1500 is the standard paper claim form used by all non-institutional medical providers (private practices, etc.) to bill Medicare, and is also, accepted by health insurance payers.

The forms are designed by both the Centers for Medicare and Medicaid Services (CMS) and the National Uniform Claim Committee (NUCC). The NUCC is part of the American Medical Association (AMA).

The forms are printed in special red ink so that they can be easily scanned and the data read by a computer.

The CMS-1500 is separated into a series of boxes to collect all the necessary information needed to submit an accurate claim.

The fields include payer information, insurance information, patient demographic information, ICD-10 codes, and dates of service.

Payer Info

The first box in the CMS-1500 is for identifying the payer. (ie. Medicare, Medicaid, insurance, etc.)

Insured Info

A grouping of boxes make up information about the insured, like the insured policy number, plan name, policy group and contact information.

Patient Info

Next, you have patient contact information and his/her relationship to the insured.

Diagnosis Codes

In box 21, is where you'll put the ICD-10 codes.

Treatment Codes

Next, you enter the dates of service, CPT codes and charges. As well as, associating the diagnosis code from above to each service.

Provider Info

In box 33, you have the provider information, including the provider NPI and the taxonomy code. The taxonomy code for an acupuncturist is 171100000X.

And, that's a quick run down of the CMS-1500.

If you're interested in previewing the insurance billing features in Jasmine, signup for our private beta below!

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai

P.S. If this helped you, please Like, Share, email... all the social network love you can give!

Sunday, August 7, 2016

Do You Scrub Your Acupuncture Insurance Claims?

Filing an acupuncture insurance claim can be a daunting task for an acupuncturists. Not many would argue that the CMS 1500 form is more functional rather than beautiful. Some might even call them aesthetically challenged!

One of the biggest problems with filing an insurance claim is that if there's a small mistake in the form, you don't get paid!

Claims can be denied by simple data entry errors or mismatched demographic information between the acupuncturist and insurance. These errors can be costly, taking weeks before being detected and longer to correct.

To help prevent this, Jasmine will run a scrub eligibility before submitting claims.

Scrub Eligibility

Scrub eligibility provides real time errors while creating a claim.

Jasmine will compare your claim's patient information with the coverage information the insurance has on their system.

If there's an error with the coverage information comparison, the claim will not be processed, giving you the ability to correct the errors.

This will reduce the number of denied claims and save you time and most of all MONEY!

Insurance billing is currently by private invite only. If you're an acupuncturist interested in insurance billing and would like to be the FIRST to use the new insurance billing features, sign up below!

Questions? Let me know in the comments below. I'd love to hear from you.

Minto Tsai

P.S. If this helped you, please Like, Share, email... all the social network love you can give!