Well it was bound to happen sooner or later. You’ve come across a patient that you just can’t please.
And, guess what? They’ve gone and told the WHOLE world about it on your Yelp page.
The other acupuncturists warned you about them. But you NEVER thought it would happen to you!
You can feel the warmth of anger growing inside of you. Thoughts bombarding your brain. What else could I have done?
You wish your patient was in front of you at that moment, so you could tell them off. But they’re not, so you think the next best thing is to yell at them through the computer by writing a nasty reply.
YES, that will show them.
Slowly back away from your computer and splash some cold water on yourself. The worst thing you can do in this situation is to let your emotions get the best of you.
After you’ve had a chance to think it over, here are some tips to help you with the reply.
First, you’ll want to respond in a timely fashion. The worst thing is to have a bad review sitting around where potential customers can read and form a poor impression of you and your business.
The quicker you can address the situation, the better.